Return and refund policy

At Chaidmia Hora we want you to be happy with every order. These are our return and refund rules for all orders delivered in Morocco.

Summary

• Return window: 7 days from delivery.
• Condition: new, sealed and unopened product.
• Return method: through our courier (we arrange pickup from your address).
• Return costs: free if the product arrived broken or wrong. Otherwise: 30 MAD (20 MAD in Agadir).
• Refund: the full product price within 7 days after we receive the return, by bank transfer or money transfer, with no extra fees.

1. Product arrived broken or wrong

• Contact us on WhatsApp at +212682077365 within 48 hours of delivery, with your order number and a photo of the product.
• We replace the product for free or refund it in full, as you prefer.
• In this case all delivery and return costs are on us.

2. Returning an intact product

We accept returns within 7 days of delivery, provided the product is sealed, unopened and unused, with its original label. For hygiene and safety reasons we do not accept opened food products.

How to return a product

1. Send us your order number and the product you want to return on WhatsApp.
2. We confirm with you and arrange pickup from your address with our courier.
3. You pay the return cost: 30 MAD (20 MAD in Agadir), deducted from the refund.

3. Refund

Once we receive the product and check that it has not been opened, we refund the full product price within 7 days by bank transfer or money transfer. Refunds have no extra fees.

4. Refusing the order on delivery

With cash on delivery you can check the outside of the parcel before paying. If it is damaged, refuse it and contact us: we will send you a new one for free.

Contact

Chaidmia Hora — Taddart, Anza, Agadir 80000, Morocco
WhatsApp / phone: +212682077365

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